FAQs
Frequently Asked Questions
Quick answers about made-to-order production, shipping, payment and returns for US and UK customers.
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General Questions
QAre your products printed to order?
Yes. Every item on merrigifts.com is printed to order. Production starts after your payment is confirmed, and each item is produced upon order, checked and packed before it ships from the United States.
QWhat products do you sell?
We sell adult apparel, t-shirts, hoodies and shoes. All products are made to order in adult sizes.
QHow long does shipping take?
Orders are processed in 2–5 business days (Mon–Fri, 9:00 AM – 5:00 PM MT). Once shipped, delivery typically takes 3–5 business days, for a total of 5–10 business days from your order date. You will receive a tracking number by email once your order ships.
QWhich carrier will deliver my order?
We ship US orders with USPS, UPS or FedEx depending on your location and order. UK orders ship with UPS or FedEx, and a local UK carrier may complete the final delivery. The carrier and tracking number are in your shipping confirmation email.
QDo you ship internationally?
We ship to the United States and the United Kingdom only. This covers all 50 US states including Alaska and Hawaii, and England, Scotland, Wales and Northern Ireland. We do not ship to other countries.
QWhat payment methods do you accept?
We accept PayPal. You can pay with your PayPal account, or use PayPal Guest Checkout with no PayPal account required. PayPal accepts Visa, Mastercard, American Express, Discover via Guest Checkout.
QDo you accept returns for non-defective items?
Yes. We accept returns for both defective and non-defective items for 30 days from delivery. Change-of-mind and sizing returns must be unworn and unwashed, with tags attached where provided. Return shipping is free and we do not charge a restocking fee.
QDo you accept exchanges?
Yes. We accept direct exchanges for 30 days from delivery. Email us your order number and the size or color you want, and we will send a free prepaid return label. Your replacement is printed to order and shipped in 2–5 business days.
QHow do I get a return label?
Email [email protected] with your order number. We send a prepaid return label in 1 business day at no cost to you. Download and print the label, then drop off the package with the carrier shown on the label (USPS, UPS or FedEx). The return address is provided on the return shipping label.
QCan I cancel my order?
Yes, if production has not started. Email us as soon as possible with your order number and we will refund the full amount. Once production starts, the order cannot be cancelled, but you can return it under our 30-day return policy after delivery.
QHow long do refunds take?
We process refunds in 2 business days after we inspect your return. PayPal then takes 3–5 business days to show the refund in your PayPal balance or on your card.
QWhat if my package is lost or late?
If your package has not arrived 7 days after the estimated delivery date, email us with your order number. We investigate with the carrier in 3–5 business days and then send a free replacement or a full refund.
QHow do I contact support?
Email [email protected]. Support hours are Mon–Fri, 9:00 AM – 5:00 PM MT. Response time: Within 24 business hours.
US Orders
QHow much is shipping in the United States?
Shipping to US addresses is a $4.95 flat rate per order. The total estimated time is 5–10 business days.
QDo you charge sales tax?
The price displayed is the final product price. Any applicable sales tax, if required by your state, will be calculated at checkout.
QDo you ship to P.O. Boxes or military addresses?
No. We do not ship to P.O. Boxes, APO/FPO/DPO addresses or US territories. Please use a street address in one of the 50 states.
QWhere do US returns go?
US returns go back to our return facility in the United States. The return address is provided on the return shipping label, and the label is free.
UK Orders
QHow much is shipping to the United Kingdom?
Shipping to UK addresses is a £4.95 flat rate per order. Orders are printed to order and shipped from the United States, with a total estimated time of 5–10 business days.
QWill I pay VAT or customs fees on delivery?
VAT is collected at checkout. The VAT amount is shown before you pay, and you will not be asked to pay extra VAT, duties or customs fees on delivery.
QWhich UK areas do you deliver to?
We deliver to England, Scotland, Wales and Northern Ireland. We do not deliver to P.O. Boxes, BFPO addresses, the Channel Islands or the Isle of Man.
QHow do UK returns work?
UK returns ship back to our return facility in the United States. We email you a free prepaid label, so we do not charge a return shipping fee. Drop the parcel at the UPS or FedEx location named on the label.
QAre my UK consumer rights affected?
No. Your statutory rights under UK consumer law, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013, are not affected. Our 30-day return policy is offered in addition to those rights.
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Can't find your answer? Email [email protected] with your order number. Response time: Within 24 business hours.