1Information We Collect
Information you provide. When you place an order or contact us, you give us your name, email address, shipping address, billing address, phone number if you add one, and the content of your messages. Payment details are entered on PayPal and are not collected by us.
Information collected automatically. When you visit the site, we and our analytics and advertising tools collect your IP address, browser type, device type, pages viewed, time on page, referring website and approximate location based on your IP address. This data is collected through cookies and similar technologies.
2How We Use Your Information
We use your personal information for these purposes:
- To process, produce and ship your orders
- To send order confirmations, shipping updates and tracking numbers
- To handle returns, exchanges, refunds and cancellations
- To answer your questions and support requests
- To prevent fraud and protect our website and customers
- To measure site performance and improve our products and pages
- To show relevant ads, where you have allowed advertising cookies
We only use your information for the purposes listed above, or for purposes that are compatible with them.
3Sharing & Disclosure
We do not sell your personal information. We share it only with service providers who help us run the store:
- PayPal for payment processing
- USPS, UPS and FedEx for shipping and returns, plus a local UK carrier for final delivery of some UK orders
- Our production partners in the United States, who print, pack and ship your order
- Google through Google Analytics 4, Google Ads and Google Tag Manager
We may also disclose information when the law requires it, to respond to a valid legal request, or to protect our rights, our customers or the public.
4Cookies & Tracking Technologies
Our website uses cookies and the following tracking tools:
| Tool |
What it does |
| Google Analytics 4 (GA4) |
Measures visits, page views and how visitors use the site |
| Google Ads |
Measures ad performance and shows relevant ads |
| Google Tag Manager (GTM) |
Loads and manages the tags above on our website |
You can block or delete cookies in your browser settings. You can opt out of Google Analytics with the Google Analytics Opt-out Browser Add-on, and control the ads Google shows you in your Google Ads Settings. UK visitors can accept or reject non-essential cookies through our cookie banner.
5Data Retention
| Data type |
How long we keep it |
| Order and payment records |
7 years, for tax and accounting compliance |
| Customer support emails |
3 years after the last contact |
| Analytics data (GA4) |
14 months |
| Marketing email list |
Until you unsubscribe |
When data is no longer needed, we delete it or make it anonymous.
6Data Security
Our website uses SSL/TLS encryption to protect data sent between your browser and our site. Payments are processed by PayPal under PCI DSS standards, and we never store full card numbers.
Access to customer data is limited to the people and providers who need it to fulfill orders and support customers. No online system is fully secure, so please contact us right away if you think your information has been misused.
7Your Privacy Rights
Wherever you live, you can ask us to access the personal information we hold about you, correct it, delete it, or send you a copy in a portable format. You can also unsubscribe from marketing emails at any time using the link in the email.
To make a request, email [email protected]. We may ask you to confirm your identity before we act on the request.
8Rights by Market
US
United States
California Residents: CCPA Rights. Under the California Consumer Privacy Act, California residents have these rights:
- Right to Know the categories and specific pieces of personal information we collect, use and share
- Right to Delete personal information we hold about you, with some legal exceptions
- Right to Opt-Out of the sale of personal information. We do not sell your personal information.
- Right to Non-Discrimination for using any of these rights
Submit requests to [email protected]. We respond in 45 days.
UK
United Kingdom
UK GDPR & Data Protection Act 2018. We process UK personal data to perform our contract with you, to meet legal obligations, for our legitimate interests in running the store, and with your consent for non-essential cookies. You have these rights:
- Right of access to your personal data
- Right to rectification of inaccurate data
- Right to erasure of your data
- Right to object to processing, including direct marketing
- Right to restrict processing and to data portability
- Right to complain to the Information Commissioner's Office (ICO), the UK data protection regulator, helpline 0303 123 1113
Submit requests to [email protected]. We respond in one month.
9Children's Privacy
Our store sells adult products and is not directed at anyone under 13. We do not knowingly collect personal information from anyone under 13, in line with the Children's Online Privacy Protection Act (COPPA).
If you believe someone under 13 has given us personal information, email [email protected] and we will delete it.
10Third-Party Links
Emails we send, such as tracking emails, may contain links to carrier or PayPal websites. Those websites have their own privacy policies, and we are not responsible for their content or practices.
Please read the privacy policy of any third-party website before you give it personal information.
11International Users
Our services are intended for residents of the United States and the United Kingdom only. We do not sell or ship to other countries.
Our business and production partners are located in the United States, so UK personal data is transferred to and processed in the United States. We use appropriate safeguards for these transfers, such as the UK International Data Transfer Addendum or other measures approved under UK data protection law.
12Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we change the "Last updated" date at the top of this page. For major changes, we will also post a notice on our website or email customers who have ordered from us.
Questions about this policy can be sent to [email protected]. Support hours: Mon–Fri, 9:00 AM – 5:00 PM MT. Response time: Within 24 business hours.
